MetaFrame Presentation Server cannot contact the license server Empty error message

October 28, 2008 by John Tran · 4 Comments 

If you receive the following error message “MetaFrame Presentation Server cannot contact the license server Empty” when logging on your Citrix Server, do the following.

  1. Check the Event Log on the Citrix Server
    You should see the following error under the System Log – This computer running MetaFrame Presentation Server will now stop accepting connections. This server is no longer in or could not enter a licensing grace period.
  2. Now check the Event Log on your licensing Server
    You should see the following error under the Application Log Error: 9002, Severity: 17, State: 6
    The log file for database ‘CITRIX’ is full. Back up the transaction log for the database to free up some log space.
  3. If you do not see the following errors then please visit http://support.citrix.com/article/CTX112408
  4. If you do see the errors in your Event Log then you must truncate the inactive transactions in your transaction log and shrink the Citrix transaction log file. The easiest way to do this is to firstly backup your Citrix database log file and then run the following query.

    DBCC SHRINKFILE(CITRIX_log, 10)

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Comments

4 Responses to “MetaFrame Presentation Server cannot contact the license server Empty error message”
  1. Hi

    I had the same error “Metaframe Presentation Server cannot contact license server ” but I fixed it by upgrading to license server 11.5. It installed a new license service under services.msc and I had to disable the old service as it was running on the same port. This resolved the issue for me at least.

  2. cwxwwwxwwxwx says:

    well, hi admin adn people nice forum indeed. how’s life? hope it’s introduce branch ;)

  3. tarCearia6 says:

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  4. Joel Owen says:

    Retinoids are great on the skin but don;t use it if you are pregnant or has plans to become pregnant.~”.

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