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	<title>Take A Byte &#187; Troubleshooting</title>
	<atom:link href="http://www.takeabyte.com.au/category/troubleshooting/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.takeabyte.com.au</link>
	<description>Helping the IT Crowd</description>
	<lastBuildDate>Fri, 17 Jul 2009 10:43:33 +0000</lastBuildDate>
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			<item>
		<title>WdsClient: An error occurred while obtaining an IP address from the DHCP server. Please check to ensure that there is an operational DHCP Server on this network segment.</title>
		<link>http://www.takeabyte.com.au/2009/07/wdsclient-an-error-occured-while-obtaining-an-ip-address-from-the-dhcp-server/</link>
		<comments>http://www.takeabyte.com.au/2009/07/wdsclient-an-error-occured-while-obtaining-an-ip-address-from-the-dhcp-server/#comments</comments>
		<pubDate>Fri, 17 Jul 2009 10:33:01 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Tips]]></category>
		<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=320</guid>
		<description><![CDATA[If you get the error following error when you boot into WinPE using Windows Deployment Services (WDS).  
WdsClient: An error occurred while obtaining an IP address from the DHCP server. Please check to ensure that there is an operationgal DHCP Server on this network segment.
To resolve this issue you will need to enable spanning-tree [...]]]></description>
			<content:encoded><![CDATA[<p>If you get the error following error when you boot into WinPE using Windows Deployment Services (WDS).  </p>
<p><em><strong>WdsClient: An error occurred while obtaining an IP address from the DHCP server. Please check to ensure that there is an operationgal DHCP Server on this network segment.</strong></em></p>
<p>To resolve this issue you will need to enable <strong>spanning-tree portfast</strong> on your switch.  To do so you can run the following commands on your cisco switch.</p>
<p>Switch1(config)#interface &#8220;interface name&#8221;<br />
Switch1(config)#spanning-tree portfast </p>
<p>To enable spanning-tree portfast on all interface use the following command</p>
<p>Switch1(config)#spanning-tree portfast default</p>
<p><strong>Note:  This will enable portfast by default on all interfaces.  You will have to disable portfast explicitly on switched ports eading to hubs, switches and bridges as they may create temporary bridging loops.</strong></p>
]]></content:encoded>
			<wfw:commentRss>http://www.takeabyte.com.au/2009/07/wdsclient-an-error-occured-while-obtaining-an-ip-address-from-the-dhcp-server/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Adding drivers to wim file</title>
		<link>http://www.takeabyte.com.au/2009/07/adding-drivers-to-wim-file/</link>
		<comments>http://www.takeabyte.com.au/2009/07/adding-drivers-to-wim-file/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 10:43:15 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Tips]]></category>
		<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=314</guid>
		<description><![CDATA[If  you&#8217;re trying to set up a boot wim file for Windows Deployment Services or creating a WIN PE boot on a USB key then you may find that you will need to install the corrent NIC drivers for it to work.
Here are some steps that you can follow if you need to inject drivers [...]]]></description>
			<content:encoded><![CDATA[<p>If  you&#8217;re trying to set up a boot wim file for Windows Deployment Services or creating a WIN PE boot on a USB key then you may find that you will need to install the corrent NIC drivers for it to work.</p>
<p>Here are some steps that you can follow if you need to inject drivers to your wim file</p>
<p>1.  Install Microsoft Core XML Services (MSXML) 6.0, <a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&amp;displaylang=en">download link</a><br />
2.  Install Windows Automated Installation Kit (WAIK), <a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=C7D4BC6D-15F3-4284-9123-679830D629F2&amp;displaylang=en">download link</a><br />
3.  Once you have installed Windows Automated Installation Kit, navigate to the C:\Program Files\Windows AIK\Tools\x86 folder, right-click wimfltr.inf and Select Install.<br />
4.  Create a folder D:\VistaMount<br />
5.  Run cmd &#8211; command line<br />
6.  cd C:\Program Files\Windows AIK\Tools\x86<br />
7. Mount wim file with the following command, <em><strong>imagex /mountrw &#8220;source location\wim file&#8221; 2 d:\vistamount</strong></em></p>
<p><strong>Note:  Make sure that you use the 2 in the command to specify the second image of the boot.wim file.  If you don&#8217;t, you may recieve problems with detecting the network drivers when booting into WinPE.  This is a known problem with the new HP DC7900 Desktops.</strong></p>
<p>8.  Download the drivers from the manufacturer and extract them to D:\drivers<br />
9.  Run cmd &#8211; command line<br />
10.   cd C:\Program Files\Windows AIK\Tools\PETools<br />
11.   <em><strong>peimg /inf=&#8221;driver source location\inf file&#8221; d:\vistamount</strong></em><br />
12.  unmount and save changes to wim file with following command, <em><strong>imagex /unmount /commit d:\vistamount</strong></em></p>
<p><strong>Note: Make sure you use the /commit parameter to ensure that changes are saved to the wim file.</strong></p>
]]></content:encoded>
			<wfw:commentRss>http://www.takeabyte.com.au/2009/07/adding-drivers-to-wim-file/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Active Desktop Recovery shows up on desktop</title>
		<link>http://www.takeabyte.com.au/2009/05/active-desktop-recovery-shows-up-on-desktop/</link>
		<comments>http://www.takeabyte.com.au/2009/05/active-desktop-recovery-shows-up-on-desktop/#comments</comments>
		<pubDate>Wed, 06 May 2009 15:03:48 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=282</guid>
		<description><![CDATA[If your getting a white backgroud with the Active Desktop Recovey button being displayed on Windows XP, then do the following.
Launch regedit
Go to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\SafeMode\Components
Change value of DeskHtmlVersion REG_DWORD 0&#215;00000110(272) to decimal 0
Close regedit and log off
When you log back in the problem should be fixed
]]></description>
			<content:encoded><![CDATA[<p>If your getting a white backgroud with the Active Desktop Recovey button being displayed on Windows XP, then do the following.</p>
<p>Launch regedit</p>
<p>Go to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\SafeMode\Components</p>
<p>Change value of DeskHtmlVersion REG_DWORD 0&#215;00000110(272) to decimal 0</p>
<p>Close regedit and log off</p>
<p>When you log back in the problem should be fixed</p>
]]></content:encoded>
			<wfw:commentRss>http://www.takeabyte.com.au/2009/05/active-desktop-recovery-shows-up-on-desktop/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Internet Explorer settings and Flex Profile Kit</title>
		<link>http://www.takeabyte.com.au/2009/03/internet-explorer-settings-and-flex-profile-kit/</link>
		<comments>http://www.takeabyte.com.au/2009/03/internet-explorer-settings-and-flex-profile-kit/#comments</comments>
		<pubDate>Fri, 20 Mar 2009 11:48:33 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Citrix]]></category>
		<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=239</guid>
		<description><![CDATA[If you&#8217;re having problems retaining Internet Explorer settings or the runonce continously appears after a restart when using the Flex Profile Kit, you will need to make sure that you have the following reg hive HKCU\Software\Microsoft\Internet Explorer\Main is included in the Windows_and_IE.INI 
So it should look like this under # Generic IE Settings,
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
HKCU\Software\Microsoft\Internet Explorer\Main
HKCU\Software\Microsoft\Internet Explorer\Desktop\Components
HKCU\Software\Microsoft\Internet [...]]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re having problems retaining Internet Explorer settings or the runonce continously appears after a restart when using the Flex Profile Kit, you will need to make sure that you have the following reg hive <em>HKCU\Software\Microsoft\Internet Explorer\Main</em> is included in the <strong>Windows_and_IE.INI </strong></p>
<p>So it should look like this under # Generic IE Settings,</p>
<p>HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer<br />
<strong>HKCU\Software\Microsoft\Internet Explorer\Main</strong><br />
HKCU\Software\Microsoft\Internet Explorer\Desktop\Components<br />
HKCU\Software\Microsoft\Internet Explorer\IntelliForms<br />
HKCU\Software\Microsoft\Internet Explorer\TypedURLs<br />
HKCU\Software\Microsoft\Internet Explorer\New Windows<br />
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones<br />
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings</p>
]]></content:encoded>
			<wfw:commentRss>http://www.takeabyte.com.au/2009/03/internet-explorer-settings-and-flex-profile-kit/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Unable to move My Documents folder target in Windows XP?</title>
		<link>http://www.takeabyte.com.au/2009/02/unable-to-move-my-documents-folder-target-in-windows-xp/</link>
		<comments>http://www.takeabyte.com.au/2009/02/unable-to-move-my-documents-folder-target-in-windows-xp/#comments</comments>
		<pubDate>Fri, 06 Feb 2009 11:47:00 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=221</guid>
		<description><![CDATA[This  happens if the  DisablePersonalDirChange policy setting exists. For stand-alone systems, to get back the missing buttons, open Regedit  and navigate to:
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies \ Explorer
In the right-pane, delete the DisablePersonalDirChange value.
]]></description>
			<content:encoded><![CDATA[<p>This  happens if the <a href="http://www.microsoft.com/resources/documentation/Windows/2000/server/reskit/en-us/Default.asp?url=/resources/documentation/Windows/2000/server/reskit/en-us/regentry/93206.asp" target="_blank"> DisablePersonalDirChange</a> policy setting exists. For stand-alone systems, to get back the missing buttons, open Regedit  and navigate to:</p>
<p>HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies \ Explorer</p>
<p>In the right-pane, delete the DisablePersonalDirChange value.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.takeabyte.com.au/2009/02/unable-to-move-my-documents-folder-target-in-windows-xp/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Error when running dcpromo on a Windows Server 2003 R2</title>
		<link>http://www.takeabyte.com.au/2009/02/error-when-running-dcpromo-on-a-windows-server-2003-r2/</link>
		<comments>http://www.takeabyte.com.au/2009/02/error-when-running-dcpromo-on-a-windows-server-2003-r2/#comments</comments>
		<pubDate>Fri, 06 Feb 2009 11:44:23 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=219</guid>
		<description><![CDATA[When you try to dcpromo a server running Windows Server 2003 R2 and you receive the following error during the wizard.
&#8220;The Active Directory Installation Wizard cannot continue because the forest is not prepared for installing Windows Server 2003. Use the Adprep command-line tool to prepare both the forest and the domain. For more information about [...]]]></description>
			<content:encoded><![CDATA[<p>When you try to dcpromo a server running Windows Server 2003 R2 and you receive the following error during the wizard.</p>
<p><em>&#8220;The Active Directory Installation Wizard cannot continue because the forest is not prepared for installing Windows Server 2003. Use the Adprep command-line tool to prepare both the forest and the domain. For more information about using the Adprep, see Active Directory Help.</em></p>
<p><em>The version of the Active Directory schema of the source forest is not compatible with the version of Active Directory on this computer.&#8221;</em></p>
<p>This issue may occur when Active Directory has not been updated with the Windows Server 2003 R2 schema extensions.</p>
<p>To resolve this issue, run the <strong>adprep.exe /forestprep</strong> command from the Windows Server 2003 R2 installation disk 2 on the schema master.  To do this insert the Windows Server 2003 R2 Disk 2 and copy the ADPREP directory to the C:\ of your server.  Then run C:\ADPREP\adprep /forestprep.</p>
<p>Follow the instructions to complete the upgarde</p>
<p>For more read<a href="http://support.microsoft.com/kb/917385"> http://support.microsoft.com/kb/917385</a></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Network drives don&#8217;t map sometimes during logon</title>
		<link>http://www.takeabyte.com.au/2008/12/network-drives-dont-map-sometimes-during-logon/</link>
		<comments>http://www.takeabyte.com.au/2008/12/network-drives-dont-map-sometimes-during-logon/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 22:26:01 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=203</guid>
		<description><![CDATA[If your users are complaining that they don&#8217;t get their network map drives when logging onto Windows.  Don&#8217;t just tell them to log off and log back on eventhough this will work most of the time.
The problem is that Windows XP has fast logon.  This feature will not wait for network connectivity and will just [...]]]></description>
			<content:encoded><![CDATA[<p>If your users are complaining that they don&#8217;t get their network map drives when logging onto Windows.  Don&#8217;t just tell them to log off and log back on eventhough this will work most of the time.</p>
<p>The problem is that Windows XP has fast logon.  This feature will not wait for network connectivity and will just use cached credentials to logon to the computer.  Therefore, the logon script is ignored, hence the user will not get their network drives.</p>
<p>To fix this problem enable Computer the <strong>Always wait for the network at computer startup and logon </strong>feature in group policy</p>
<p>Full path is <strong>Computer Configuration &gt; Administrative Templates &gt; System &gt; Logon: Always wait for the network at computer startup and logon.</strong></p>
<p>If this doesn&#8217;t fix the problem then you may need to enable scripting across a slow network connection in the group policy that contains the logon script.</p>
<p>To do this go to <strong>Computer Configuration &gt; Administrative Templates &gt; System &gt; Group Policy</strong></p>
<p>Look for Scripts policy processing. Double click on Scipts policy processing and select (check) Enabled. Then, also select (check) Allow processing across a slow network connection in the box and press OK.</p>
<p>Note: Other default behaviours that is not executing when slow link detected can also be changed:</p>
<p>Folder redirection policy processing<br />
Disk quota policy processing<br />
Scripts policy processing<br />
EFS recovery policy processing<br />
Software installation policy processing<br />
IP security policy processing<br />
Internet Explorer Maintenance policy processing<br />
Wireless policy processing</p>
]]></content:encoded>
			<wfw:commentRss>http://www.takeabyte.com.au/2008/12/network-drives-dont-map-sometimes-during-logon/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Printer dialogue menu slow to appear when printing PDF documents</title>
		<link>http://www.takeabyte.com.au/2008/12/printer-dialogue-menu-slow-to-appear-when-printing-pdf-documents/</link>
		<comments>http://www.takeabyte.com.au/2008/12/printer-dialogue-menu-slow-to-appear-when-printing-pdf-documents/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 11:11:33 +0000</pubDate>
		<dc:creator>John Tran</dc:creator>
				<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.takeabyte.com.au/?p=201</guid>
		<description><![CDATA[If the printer dialogue menu is slow to appear when printing PDF documents you will need to check that you do not have a print server that is not available.  Some users may have a network printer connected to a print server.  If this print server is offline then the printer dialogue menu will be [...]]]></description>
			<content:encoded><![CDATA[<p>If the printer dialogue menu is slow to appear when printing PDF documents you will need to check that you do not have a print server that is not available.  Some users may have a network printer connected to a print server.  If this print server is offline then the printer dialogue menu will be very slow to appear as it needs to communicate to all printers first before launching the printer dialogue menu.</p>
<p>To resolve this issue delete the offline printer or make sure the print server is online.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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