Can’t log on to Websense Manager

If you recieve the message ‘You have exceeded the maximum number of logon attempts. Contact your system administrator to obtain access’ when logging onto Websense Manager, then your account has been locked out.  You will need to do the following to reset your password.

1. Take a backup of config.xml and websense.ini incase you need to roll back. Both can be found in the …\Websense\bin directory.
2. Stop both Websense Filtering Service and Websense Policy Server Service.
3. Edit config.xml in Wordpad or any text editor of your choice
4. Search for the string “k209″. You should see a line like this:
   <data name=”K2097153″>8FBF725D498D0BB074A2BC896ECA939097611D5B530EF639</data>
   The password is the long encrypted string – so:
   <data name=”K2097153″>password</data>
   You need to delete the password – so it should look like this:
   <data name=”K2097153″></data>
5. Save config.xml
6. Delete config.xml.bak
7. Restart both Websense Filtering Service and Websense Policy Server Service
8. When you log onto Websense it should now ask you for a new password